Privacy Policy for Likan Computers

Last Updated: September 12, 2025

At Likan Computers, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with us at our physical stores located at Ground Floor, Pioneer House, Kenyatta Avenue, and Ruiru the Nord Mall, First Floor, Samsung Experience Shop. By using our services, you agree to the terms outlined in this policy.

If you have any questions about this Privacy Policy, please contact us at sales@likancomputers.co.ke or 0726 86 86 53.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Contact Information: Name, email address, phone number, and shipping/billing address provided when you make a purchase, create an account, or contact us.
  • Payment Information: Credit/debit card details, mobile payment details, or other payment methods used for transactions (processed securely via third-party payment processors).
  • Account Information: Login credentials, order history, and preferences if you create an account on our website.
  • Customer Support Information: Details provided when you contact our support team, including communications and inquiries.

b. Non-Personal Information

  • Browsing Data: IP address, browser type, device information, operating system, and pages visited on our website.
  • Cookies and Tracking Technologies: Information collected via cookies, web beacons, or similar technologies to enhance your browsing experience and analyze website performance.
  • Purchase History: Details of products purchased, such as Samsung Galaxy devices, Tecno phones, Infinix devices, or accessories like power banks and chargers.
  • Location Data: Approximate location based on IP address or store visits for personalized offers or services.

c. Information from Third Parties

  • We may receive information from third-party partners, such as warranty providers (e.g., Dubai or East Africa warranty for Samsung Galaxy Tab S10) or marketing platforms, to improve our services or provide tailored promotions.

2. How We Collect Information

We collect information in the following ways:

  • Directly from You: When you place an order, fill out forms, sign up for newsletters, or interact with our customer service team.
  • Automatically: Through cookies, analytics tools (e.g., Google Analytics), and server logs when you visit our website.
  • In-Store Interactions: When you visit our physical stores and provide information for purchases, warranties, or inquiries.
  • Third-Party Sources: From payment processors, delivery partners, or social media platforms when you engage with our promotions, such as the Samsung Shopping Event.

3. How We Use Your Information

We use your information to:

  • Process Transactions: Fulfill orders, process payments, and arrange delivery for products like the Samsung Galaxy A07, Tecno Camon 40, or Infinix Note 50 Pro.
  • Improve Customer Experience: Personalize your shopping experience, recommend products, and provide relevant promotions, such as discounts during the Samsung Shopping Event.
  • Communicate with You: Send order confirmations, shipping updates, warranty information, and respond to inquiries.
  • Marketing and Promotions: Share updates about new products, discounts, or events, with your consent where required.
  • Website Optimization: Analyze browsing patterns to improve our website’s functionality and user experience.
  • Fraud Prevention: Detect and prevent fraudulent activities or unauthorized transactions.
  • Compliance: Meet legal obligations, such as tax reporting or warranty claims.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following cases:

  • Service Providers: With trusted third parties who assist with payment processing, delivery, website hosting, or customer support (e.g., payment gateways for secure transactions).
  • Business Partners: With warranty providers or manufacturers (e.g., Samsung for warranty claims on Galaxy devices) to fulfill product-related services.
  • Legal Requirements: When required by law, such as in response to a court order or regulatory request.
  • Business Transfers: In the event of a merger, acquisition, or sale of Likan Computers’ assets, your information may be transferred to the new entity.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and login details.
  • Track website usage for analytics purposes.
  • Deliver targeted advertisements based on your browsing history.

You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

6. Data Security

We implement reasonable security measures to protect your information, including:

  • Encryption of payment information during transactions.
  • Secure storage of personal data.
  • Regular updates to our systems to address vulnerabilities.

Despite our efforts, no system is completely secure. If you suspect unauthorized access to your account, please contact us immediately at sales@likancomputers.co.ke.

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request deletion of your data, subject to legal obligations (e.g., retaining order records for tax purposes).
  • Opt-Out: Unsubscribe from marketing emails or opt out of non-essential cookies.
  • Restriction: Request that we limit the processing of your data in certain circumstances.

To exercise these rights, contact us at sales@likancomputers.co.ke or 0726 86 86 53. We will respond within a reasonable timeframe, typically within 30 days.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including:

  • Order processing and delivery (e.g., for Samsung Galaxy S25 Ultra or Tecno Camon 40 purchases).
  • Warranty support (e.g., Dubai or East Africa warranty for Samsung Galaxy Tab S10).
  • Legal or tax obligations.

Once no longer needed, your data is securely deleted or anonymized.

9. Third-Party Links

Our website may contain links to third-party websites, such as manufacturer sites or payment processors. We are not responsible for the privacy practices of these websites. Please review their privacy policies before sharing information.

10. International Data Transfers

Your information may be processed in countries outside Kenya, such as by third-party service providers. We ensure that any international data transfers comply with applicable data protection laws and that adequate safeguards are in place.

11. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a notice on our website. The “Last Updated” date at the top of this policy indicates when it was last revised.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Likan Computers
Ground Floor, Pioneer House, Kenyatta Avenue
Ruiru the Nord Mall, First Floor, Samsung Experience Shop
Phone: 0726 86 86 53
Email: sales@likancomputers.co.ke

We are committed to addressing your concerns promptly and transparently.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.